Whatsable
Team response times
Ask Copilot Studio: "What was Alex's average response time this week, and who on the team is fastest?"
Whatsable MCP serverCopilot Studio + Whatsable MCP
Manage your team's WhatsApp numbers from Copilot Studio
Copilot Studio agents connect to MCP servers over streamable HTTP, the transport Whatsable uses. That puts your WhatsApp numbers inside a Copilot agent your team already runs.
To connect WhatsApp to Copilot Studio, add the Whatsable MCP server at https://api.whatsable.app/mcp. Copilot Studio can then read chats, send messages, and report on every number you approve.
Capabilities
What you can do with Whatsable
- Reply to customers and send templates or media, from the number you name
- See every chat on your numbers, with its 24-hour window and AI status
- Read teammate replies by name and work out each person's response time
- Schedule messages, and run paced broadcasts to a label
- Find, add, and label contacts across the organization
- Find approved templates and submit new ones to Meta for review
- Edit AI agents and choose which one answers on each number
- Switch the AI off in one chat so a person can take over
Ask in plain words
What your team can ask
No tool names to learn. Each person asks for what their job needs.
Across every number
Ask Copilot Studio: "Which of our numbers have customers still waiting for an answer?"
Daily report
Ask Copilot Studio: "Give me my daily WhatsApp report: chats, failures, handoffs, and what is scheduled."
Setup
Connect Whatsable to Copilot Studio
- 1Open your agent's tools. In Copilot Studio, open your agent's Tools page, select Add a tool, then New tool, then Model Context Protocol.
- 2Enter the URL. Enter a server name and description, and https://api.whatsable.app/mcp as the Server URL.
- 3Choose OAuth. Under Authentication, choose OAuth 2.0, then Dynamic discovery, and select Create. Then create a new connection and select Add to agent.
- 4Sign in to Whatsable and approve. Choose the organization, the access level, the default number, and which numbers the app can use.
What keeps you in control
- Copilot Studio uses the general remote MCP setup: streamable HTTP, not SSE, with OAuth. Menus change, so check Copilot Studio's own documentation. If it asks for a client ID and secret, use an API key header instead, or message us.
- You choose Full access, Send and read, or Read only when you connect. The assistant sees only the tools that access allows.
- You choose the numbers: only the default number, all numbers, or specific numbers.
- Outside the 24-hour window, only an approved template reaches a customer. Whatsable refuses a free-form text.
- A message WhatsApp refuses comes back as Not sent, with the reason. It is never reported as sent.
- Removing the app does not revoke access. Revoke it in Whatsable under Settings > API keys > Connected AI apps.
Guides and documentation
FAQ
Common questions
Open your agent's tools. Enter the URL. Choose OAuth. Sign in to Whatsable and approve. The server URL is https://api.whatsable.app/mcp.
Yes. When you connect, you choose only the default number, all numbers, or specific numbers. With several, each send names its number, and Copilot Studio should ask if you have not said which one.
Yes. Each conversation's history names the teammate behind every reply, with timestamps. Copilot Studio reads those conversations and works out response times per person. It reads one conversation at a time, so on a busy account ask for a short period.
Choose Read only and it cannot send or change anything. With higher access, most AI apps ask you to approve each tool that sends or changes something. Each send is one real WhatsApp message.
Run your WhatsApp numbers from Copilot Studio
Unlimited messaging from your own number, team inbox, AI assistant, and automations included.
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