Make integration

WhatsApp Make.com integration

Connect WhatsApp to thousands of apps with the Whatsable Make integration. Trigger scenarios from incoming messages, send templates and free-form messages, and schedule follow-ups with reply conditions.

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Capabilities

What you can do with Whatsable

Trigger WhatsApp sends from any Make module
Branch scenarios on delivery status or inbound replies
Schedule messages for later delivery
Schedule a follow-up that sends only if the contact does not reply within your chosen window.
Trigger Make scenarios from incoming WhatsApp messages with an instant trigger.
Keep the WhatsApp Business app on your phone. The same number works in the app, your Whatsable inbox, and your automations.

Triggers and actions in Make

Trigger

New message arrived to my WhatsApp Number

The Whatsable trigger in Make fires on incoming WhatsApp messages only.

Action

Send a WhatsApp Message

Sends an approved template any time, or a free-form message within 24 hours of the contact's last message.

Action

Schedule a follow-up WhatsApp Message

Schedules a follow-up with an optional reply condition or label condition.

Action

Update a Contact

Change the contact's name and note, and add or remove labels.

Get delivery status of a message

Returns the delivery status of a sent message.

Use cases

Real workflows teams run today

Form to WhatsApp in under a minute

A Typeform or Google Forms submission hits Make. Whatsable sends a personalized template immediately and logs the send in your team inbox.

Outcome: Every form lead gets a WhatsApp touch without copy-paste.

Appointment booking confirmation

When a booking lands in Google Calendar, Make sends a confirmation template with date variables, then waits 24 hours and sends a reminder only if there is no reply.

Outcome: Fewer no-shows for clinics, salons, and field services.

Pipeline stall nudges

Pipedrive deal stage unchanged for 3 days triggers Make. Whatsable sends a short check-in template and schedules a second message if still no reply.

Outcome: Deals move without reps living in spreadsheets.

Maia vs Make AI Agents

Maia by Make vs Make AI Agents: where Whatsable fits

Maia by Make is Make's built-in AI assistant: it helps you build and edit scenarios and AI Agents. Make AI Agents run inside a live scenario and can call modules as tools.

Either way, Whatsable is the WhatsApp channel. Add the Whatsable send action to a scenario or to an agent's tools so it can message contacts from your connected number.

Read: WhatsApp Car Rental Bot with Make and Google Sheets

Examples

Triggers, parameters, and patterns

Concrete fields you can map in automation tools or cite in your own docs.

Appointment confirmation scenario

Module 1: Calendar watch. Module 2: Whatsable send template. Module 3: Sleep 24h. Module 4: Router checks inbox for reply. Module 5: Whatsable reminder template on the no-reply path.

TriggerGoogle Calendar: Watch Events

Parameter	Type	Description	Example
`phone`	string	Digits only, full international format, no plus sign	`14155550187`
`template_name`	string	Whatsable template to send	`booking_confirmed`
`sleep_hours`	number	Make Sleep module duration before reminder	`24`

Setup

How to set up the WhatsApp Make.com integration

1Copy your Whatsable API key Go to Settings → API keys in your Whatsable account and copy your Whatsable API key.
2Add the trigger Use "New message arrived to my WhatsApp Number" to react to incoming messages. For messages you send, including WhatsApp Business app replies, use a Whatsable webhook with outgoing messages turned on.
3Connect your Whatsable account Add a webhook, then add a connection and paste your Whatsable API key, then save.
4Add the send action Add the Send a WhatsApp Message action. Choose an approved template or a free-form message for the 24-hour window, then map the phone number and variables.
5Schedule a follow-up Optional: add the Schedule a follow-up WhatsApp Message action with a reply condition or label condition.
6Turn on the scenario Set the scenario schedule to run immediately as data arrives and turn it on.

Limits and requirements

Available on Pro and Agency plans only
Free-form messages (text, image, video, document, audio) send only within 24 hours of the contact's last message. Use an approved template otherwise
Phone numbers must be digits only, full international format, no plus sign (e.g. 14155550187)
This trigger doesn't fire on chats marked as human.

Guides and documentation

Related guides

More integration deep dives

FAQ

Common questions

Can Make send follow-ups only if there is no reply?

Yes. The Schedule a follow-up WhatsApp Message action can skip the send if the contact replies, or based on labels. Both conditions are optional.

Run Make and WhatsApp together

Unlimited messaging from your own number, team inbox, AI assistant, and automations included.

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