Whatsable
Answers from your PDFs and docs
Upload price lists, policies, and manuals as PDF, DOCX, TXT, Markdown, or CSV, and add short facts by hand. The agent answers from them, and says it does not know when they do not cover the question.
WhatsApp AI agents
An AI agent that answers every WhatsApp lead, follows up, and knows when to step back
It replies on your own WhatsApp number from your price lists and policies, listens to voice notes, reads the photos and documents customers send, and writes again when a lead goes quiet. When a customer needs a person, it steps back and your team takes the chat. Test it before it goes live, and see why it made every decision.
Included on the Pro and Agency plans. Runs on your own number, alongside the WhatsApp Business app.
One conversation
What it looks like in your inbox
WhatsApp
How much is delivery to Oakland?
Standard delivery is $18, and free over $250.
I need 40 units by Friday. Can you hold them?
Yes. I will reserve 40 units until Friday afternoon.
18 hours later, no replyStill thinking it over? I can hold the 12% launch discount until Friday.
Actually I want to speak to a person about a refund.
Let me get a colleague. They will reply here shortly.
The price comes from a file you uploaded, the discount from a line you wrote, and the handoff from a situation you described. The agent does not improvise any of them.
What it can do
Everything the agent handles on its own
You turn each of these on when you create the agent. Customers write the way they always do, and the agent keeps up.
Reads your website and keeps up
Add your pricing or FAQ pages, or a page and the pages it links to. Whatsable reads them again every day, week, or month, and you can publish changes automatically or review each update first.
Knows who it is talking to
The agent sees the customer's name, their labels, and the notes your team and your automations keep on the contact, so it does not ask what you already know.
Listens to voice notes
A customer sends a voice note instead of typing. The agent hears the question and replies in text they can save.
Reads what customers send
A screenshot of an order, a product photo, an invoice, a PDF. The agent reads the content itself, not only the caption.
Answers in the language they write
Nobody picks a language first. The agent follows whatever the customer used, including a mix in one thread, so one agent covers every market you sell in.
Sends your brochure or price list
Add the files the agent may send, with one sentence on when each one fits. It sends the right file at the right moment, as it is.
Offers buttons to tap
The agent can put quick-reply buttons under a message, so the customer taps a next step instead of typing one.
Tags conversations for your team
Write when a label applies, such as Hot lead when someone asks to hold stock. The agent adds or removes only the labels you allow, so your team can filter the inbox without reading every chat.
Hands over when it should
Name the words that mean they want a person, and describe the situations a keyword misses: anger, a refund, a price you do not publish. The agent steps back, tells the customer a colleague is coming, and notifies your team.
Waits, reads, then replies once
When someone sends three messages in a row, the agent waits a few seconds and answers once with the full context. It shows the customer it is typing while it writes.
Follow-ups
It follows up when a lead goes quiet, and stops the moment they reply
After a message from the agent or from you gets no answer, the agent can write again on the schedule you set. Each follow-up refers to the last conversation instead of repeating the same paragraph, and says what your follow-up instructions allow.
- You set the budget: how many follow-ups it may send while the lead stays silent. When they reply, the budget starts over.
- You set the timing: the first wait, the gap between follow-ups, and how long it keeps trying.
- Quiet hours and quiet days in your timezone are skipped, so nobody gets a message at 23:00 or on a Sunday.
- Follow-ups can come sooner, evenly spread, or closer to the deadline.
- Outside WhatsApp's 24-hour window, the agent can draft a template for Meta to approve, within a weekly limit you choose.
Guardrails
Built so it never says something you would not
An AI agent talking to your customers needs limits that hold. These are part of the product, not settings you have to remember.
It never makes up a price
Before a reply goes out, every price, discount, quantity, and numeric date in it is checked against your knowledge and files. If one is not there, the reply is not sent: a person on your team takes the chat instead.
You never talk over each other
Reply from the WhatsApp Business app and the agent pauses on that chat. Reply from the Whatsable inbox and it steps back. You can let it take the chat back after a time you set.
It only uses what you grant
The agent adds labels you allow, sends files you list, and follows the rules you write. A follow-up never interrupts a live back-and-forth.
Test, trace, improve
See every decision, and make the next one better
You do not have to trust the agent blindly. Test it before customers see it, read why it did what it did, and turn a wrong call into a fix.
Try it before it goes live
Chat with the agent as a customer, using your unsaved changes. Nothing goes to WhatsApp. Skip ahead in time to see each follow-up, let the AI write test conversations from your setup, and keep the good ones as scenarios your team can run again.
Read why it did what it did
Turn on AI decisions in any conversation to see each step: why the agent ran, what it did, and the reason. Replied, handed to a person, skipped a follow-up because the customer replied, held back a reply because it quoted a figure your knowledge does not contain.
Turn a wrong call into a fix
Rate any decision in the inbox or the sandbox. Write what it should have done, and the thumbs-down becomes a suggested change to the agent's settings. Apply it, test it on the same conversation, and save.
Measure what the agent does
See how many conversations it handled, how often it handed over and why, how fast it replied, which labels it applied, and how follow-ups ended, including how many got a reply.
How to set it up
From sign-up to a live agent
No code and no flow builder. Answer the setup assistant's questions in a chat, or fill in the editor yourself. Either way, the agent works from that brief on every reply.
- Step 1
Connect your WhatsApp number
Sign up and connect your number through Meta's official signup. You can keep using the WhatsApp Business app on the same number.
- Step 2
Chat with the assistant, or fill in the form
Answer a few questions about your business and the assistant fills in the editor as you go. Or write it yourself: a name, one sentence for the job, and how it should sound.
- Step 3
Add your knowledge and rules
Upload your files, add your website, note the short facts they miss, and write the rules for every reply, one per line.
- Step 4
Decide when a person takes over
Add the keywords and describe the situations that need a human. Choose the labels the agent may use, and when.
- Step 5
Test it, then go live
Turn on follow-ups and set their timing, then try everything in the test sandbox. Save it as a draft until you are happy: nothing answers customers until you press Save and go live.
Quick facts
Whatsable AI agents at a glance
- Channel
- WhatsApp, on your own WhatsApp Business number
- Plans
- Pro and Agency
- Knowledge
- PDF, DOCX, TXT, Markdown, and CSV files, your website, and written facts
- Understands
- Text, voice notes, images, and documents
- Languages
- Replies in the language the customer writes
- Follow-ups
- Automatic, with budget, timing, quiet hours, and your own instructions
- Price safety
- Prices, discounts, and numbers not in your knowledge send the chat to a person
- Human handoff
- Keywords plus situations you describe; your team is notified
- WhatsApp Business app
- Keeps working on the same number; a reply there pauses the agent
- Testing
- A sandbox that uses your unsaved changes and sends nothing to WhatsApp
- Decision log
- Why the agent ran, what it did, and the reason, in every conversation
- Feedback
- Thumbs up or down on any decision; a thumbs-down becomes a suggested fix
- Setup
- No code: chat with the setup assistant or fill in the editor
FAQ
Common questions
AI agents are included on the Pro and Agency plans. The Bulk Message plan does not include them.
No. Before every reply, each price, discount, quantity, and numeric date is checked against your knowledge and the descriptions of your files. If a figure is not there, the reply is not sent and the chat goes to your team instead.
If you reply from the WhatsApp Business app, the agent pauses on that chat so you are not talking over each other. If someone on your team replies from the Whatsable inbox, the agent steps back. You can set a time after which it takes the chat back.
Yes, when you turn follow-ups on. You choose how many follow-ups it may send while the lead is silent, when the first one goes out, the gap between them, quiet hours and days, and what each follow-up may say. It stops as soon as the customer replies.
Yes, if you allow it. Outside the 24-hour window WhatsApp only delivers approved templates, so the agent drafts one, Meta reviews it, and the follow-up goes out once it is approved. You set a weekly limit on how many templates it may draft.
It answers in the language the customer writes in, without you picking one first, including a mix of languages in one conversation.
Yes. Voice notes are transcribed, and images and documents the customer sends are read, so the agent answers the actual question.
Yes. The test sandbox lets you chat with the agent as a customer using your unsaved changes, and nothing is sent to WhatsApp. You can skip ahead in time to see its follow-ups, and an agent saved as a draft answers nobody until you put it live.
Yes. Every conversation can show the agent's decisions: why it ran, what it did, and the reason. If a call was wrong, rate it with a thumbs-down and say what it should have done, and you get a suggested change to the agent's settings.
No. Chat with the setup assistant or fill in the editor yourself: a mission, your files or website, and your rules. If you build with AI coding tools, Agent Skills can also wire Whatsable into your own app.
Put an AI agent on your WhatsApp number
Answer every lead, follow up until they decide, and hand the hard ones to your team.
Pro includes a 7-day free trial · 6-minute setup · Cancel anytime