Zapier integrationSend template messages, schedule follow-ups, and react when customers write back — or when your team replies from the WhatsApp Business app. You do not delete the app. Build multi-step Zaps that stop when a lead responds.
A Calendly booking fires a Zap. Whatsable sends a utility template with the customer's name, date, and time. A second delayed step sends a reminder 24 hours before the appointment if they have not replied.
Outcome: Higher show-up rates without manual texting.
Facebook Lead Ads creates a lead in Zapier. Whatsable sends an instant welcome template, then schedules a follow-up in 48 hours only if the lead has not replied.
Outcome: Leads get a WhatsApp touch within seconds of the form submit.
An incoming WhatsApp message triggers a Zap. Claude or OpenAI drafts a reply context from the thread, then Whatsable sends a non-template reply to the same number.
Outcome: Conversational automation without rebuilding templates for every message.
The business owner replies by hand in the WhatsApp Business app. Zapier's New Incoming or Outgoing WhatsApp Message trigger fires with incoming_message false, send_by WhatsApp App, and was_message_by_human true. A Filter step routes that event into a CRM log or n8n-style follow-up.
Outcome: Phone-app replies reach Zapier without deleting WhatsApp Business or forcing the team onto a web inbox.
Concrete fields you can map in automation tools or cite in your own docs.
A teammate replies by hand on their phone. Your webhook, n8n, Make, or Zapier trigger still fires. You do not delete the WhatsApp Business app.
TriggerIncoming and outgoing WhatsApp message (outgoing enabled)
| Parameter | Type | Description | Example |
|---|---|---|---|
incoming_message | boolean | false when your business sent the message; true when the contact sent it | false |
send_by | string | WhatsApp App for the phone app; the teammate's name for the Notifyer inbox; the automation name for Make, Zapier, n8n, or API | WhatsApp App |
was_message_by_human | boolean | true when a person sent it (phone app or inbox); false for bots and automations | true |
last_message_of_bot | string | Last message your business sent, whether a human or a bot typed it | Hello n8n |
Use a Delay step between the booking trigger and the reminder send. Whatsable only schedules the reminder if Zapier conditions show no inbound reply.
TriggerCalendly: Invitee Created
| Parameter | Type | Description | Example |
|---|---|---|---|
template_id | string | Approved WhatsApp template ID in Whatsable | appointment_reminder_v2 |
body_1 | string | First template variable (customer name) | Elena |
body_2 | string | Second template variable (appointment time) | Saturday 2:00 PM |
delay_hours | number | Zapier Delay before reminder step | 24 |
No. Notifyer System supports Meta WhatsApp Coexistence. Keep chatting from the WhatsApp Business app on your phone. Hand-typed replies reach your webhook or Make, Zapier, and n8n trigger with incoming_message: false, send_by: "WhatsApp App", and was_message_by_human: true.
Yes. Enable outgoing events. The JSON payload includes incoming_message (direction), send_by (which system or teammate sent it), and was_message_by_human (person vs bot). Messages typed in the WhatsApp Business app arrive with send_by: "WhatsApp App". Messages sent from the Notifyer chat inbox arrive with the teammate's name in send_by.
Outbound first contact usually requires an approved template. When a customer replies, Whatsable can send non-template messages inside the 24-hour session window.
Yes. Pair delayed Whatsable steps with filters or Paths that check for inbound messages before the follow-up fires.
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Whatsable
