Whatsable
WhatsApp Business app
- Status updates
- Groups
- Calls
- Your full chat history, right there on the phone
- Manual replies sync to the Whatsable inbox
Meta WhatsApp Coexistence
Keep the WhatsApp Business app and connect Whatsable on the same number
Chat Handoff flips that thread to Human Agent the moment anyone replies by hand — from the phone WhatsApp Business app or the Whatsable inbox — and the AI stops auto-replying until you switch it back. Same number: your phone keeps the WhatsApp Business app exactly as it is, and Whatsable adds the shared inbox, automations, and AI on Pro and Agency.
Whatsable is an official Meta Tech Provider. You connect through Meta Embedded Signup, and the WhatsApp Business app keeps working the whole time.
Chat Handoff
When anyone replies by hand from the phone WhatsApp Business app or the Whatsable inbox, Chat Handoff flips that thread to Human Agent and the AI stops auto-replying on that conversation until switched back.
Per-conversation, not workspace-wide. Available on Pro and Agency plans.
One number, two places
The phone keeps working. Whatsable joins it.
Same WhatsApp number
WhatsApp Business app
On your phone
Status, Groups, and Calls stay exactly where they already are.
Hi! Is my order ready for pickup today?
Yes, it's ready any time after 2pm.
Whatsable
In the shared inbox
The same thread, plus your team, automations, and AI.
Hi! Is my order ready for pickup today?
Yes, it's ready any time after 2pm.
One WhatsApp number. The phone app keeps chatting like normal. Whatsable adds the shared inbox, automations, and API on the same line — and both surfaces stay in sync.
Two surfaces, one line
What stays on the phone, what runs in Whatsable
Whatsable
- Shared team inbox
- Bulk messages and broadcasts
- Automations: Zapier, Make, n8n, webhooks
- AI chatbot, 24/7Pro + Agency
- Chat Handoff: AI pauses when a human replies
Worth knowing before you connect
What actually comes over when you connect
Whatsable brings in roughly the last six months — about 180 days — of one-to-one chats so your team has context on day one. Inside the product this shows as "From last 6 months." Group chats, Status, and Calls never sync into Whatsable. They stay on the phone.
- About 6 months (~180 days) of 1:1 conversations come across, not the full history.
- Groups, Status, and Calls never sync into Whatsable.
- Anything older stays on the phone app only.
Why teams add Whatsable
What the same number gets you
Keep chatting from the phone. Everything the phone app can't do on its own runs alongside it — including things that decide when the AI should speak and when it should step back.
One shared inbox
Every teammate sees the same thread and who answered last, instead of one phone passed around the office. Replies sent from the phone show up here too.
Automations that run on the full conversation
Connect Zapier, Make, or n8n. When outgoing is enabled, messages sent from the WhatsApp Business app on your phone can still reach your webhooks — so automations see the whole picture, not just the inbox side. Full step-by-step: whatsable.app/blog/trigger-n8n-scenarios-from-whatsapp-business-app
AI chatbot that knows when to step back
Give it a mission and a knowledge base, and it answers routine questions around the clock. The moment a teammate or the owner replies manually — including from the WhatsApp Business app — Chat Handoff flips that thread to Human Agent so the AI stops auto-replying. Switch it back to AI when you're ready.
Chat Handoff: AI pauses when a human steps in
Any manual reply in a conversation — typed by a teammate in the Whatsable inbox or sent from the phone app — moves that thread to Human Agent mode. The AI pauses on that conversation until you switch it back. Per-conversation, not workspace-wide.
Official Meta Tech Provider
Your number connects through Meta Embedded Signup — the review path Meta requires of approved WhatsApp platforms. No workarounds, no grey-zone installs.
Five ways teams use it
What you actually do with the same number
Once the phone app and Whatsable share the line, these are the things teams start doing on day one.
Sales follow-ups, support handoffs, bookings, and teams past one handset
A salesperson sends a quote from the phone and the team confirms delivery from Whatsable. A support rep picks up a thread without losing six months of context. Booking businesses send appointment confirmations and no-show follow-ups on schedule. Multi-location teams share one number instead of passing one handset around.
Shared inbox, full visibility, no stepping on each other
Everyone on the team sees the same thread and who answered last. The owner keeps the WhatsApp Business app on the phone exactly as before. Teammates log into Whatsable and work from the shared inbox. When the owner replies from the phone, Chat Handoff moves that thread to Human Agent so the AI stays out of it — no more bot talking over a human mid-conversation.
Zapier, Make, and n8n run on the same number your phone uses
Connect the tools you already use for CRM updates, follow-up sequences, or appointment reminders. When outgoing is enabled, phone-typed replies can also reach your webhooks — so your automations see the full conversation, not just what comes through the Whatsable inbox. Full step-by-step: whatsable.app/blog/trigger-n8n-scenarios-from-whatsapp-business-app
Customers keep the number they already saved
No number migration and no re-introduction to your contacts. Replies arrive faster because the full team shares the load. When a teammate picks up a thread, they already have roughly six months of 1:1 context from the phone app waiting in the shared inbox.
Keep the trusted number and reach more people with it
Broadcast campaigns go out on the same number your best customers already recognise. Automations handle follow-ups while your team focuses on deals. On Pro and Agency plans, AI chatbots cover routine questions around the clock — and Chat Handoff makes sure a human voice takes over the moment the conversation needs one.
Before you connect
A few things Meta controls, not Whatsable
- Coexistence works best on numbers with recent activity in the WhatsApp Business app. Brand-new or inactive numbers may fail Meta's eligibility check until they have recent activity.
- Meta sets your messaging throughput and any country-level limits. Connecting through Whatsable does not change what Meta allows.
- Keep the WhatsApp Business app installed. Do not uninstall it before, during, or after setup — uninstalling breaks Coexistence.
Step by step
Full setup walkthrough, and what to do if Meta returns an error
The docs walk through Meta Embedded Signup and Coexistence end to end, plus how to read the errors Meta sends back. For how phone-app replies trigger n8n, Zapier, and Make, see the phone-app automation guide below.
Coexistence at a glance
Ten things that are true about Whatsable Coexistence
- Same number
- Keep the WhatsApp Business app on your phone and connect Whatsable on that same number via Meta Coexistence. No second number needed.
- Phone features stay put
- Status updates, Groups, and Calls remain on the WhatsApp Business app. They do not sync into Whatsable.
- 1:1 chats sync both ways
- Messages sent or received on the phone or in Whatsable sync for that number's one-to-one conversations.
- History at connect
- ~Last 6 months (~180 days) of 1:1 chat history imports at Coexistence setup. The product shows this as "From last 6 months." There is no full-history import.
- Keep the Business app
- Do not uninstall the WhatsApp Business app before, during, or after setup. Uninstalling it breaks Coexistence.
- Eligibility
- Brand-new or inactive numbers may fail Meta's Coexistence eligibility check until they have recent activity. Messaging throughput limits are set by Meta, not Whatsable.
- What Whatsable adds
- Shared team inbox, broadcasts, automations (Zapier / Make / n8n / webhooks), AI chatbot on Pro and Agency plans, CRM panels where live. The phone owner can still reply from the WhatsApp Business app.
- Chat Handoff
- Any manual reply in a conversation — from a teammate in the Whatsable inbox or from the WhatsApp Business app on the phone — flips that thread to Human Agent and pauses AI auto-replies until you switch it back. Per-conversation, not workspace-wide.
- Phone replies reach webhooks
- When outgoing is enabled, messages typed in the WhatsApp Business app can still reach your webhooks, n8n, Zapier, and Make automations. Step-by-step guide: whatsable.app/blog/trigger-n8n-scenarios-from-whatsapp-business-app
- Meta Tech Provider
- Whatsable is an official Meta Tech Provider. The connection uses Meta Embedded Signup — the review path Meta requires of approved WhatsApp platforms.
FAQ
Common questions
No. Coexistence is built for exactly this. Keep the WhatsApp Business app on your phone before, during, and after you connect Whatsable. Uninstalling the Business app breaks Coexistence.
No. Groups, Status, and Calls stay on the phone. Only one-to-one chats connect to the Whatsable inbox and automations.
About the last six months — roughly 180 days — of one-to-one conversations. The product shows this as "From last 6 months." Anything older stays on the phone app only, and there is no full-history import.
Yes. One number. Your phone keeps the WhatsApp Business app, and Whatsable adds the shared inbox, automations, and API on that same line — not a second number.
No. Any manual reply in a conversation — from the WhatsApp Business app on the phone or from the Whatsable inbox — triggers Chat Handoff. That thread flips to Human Agent and the AI stops auto-replying on it until you switch it back. Other threads are not affected. AI chatbots are available on Pro and Agency plans.
No. Meta sets throughput tiers and country availability for every WhatsApp Business number. Connecting through Whatsable does not change what Meta allows.
Keep the app. Add the inbox.
Start free, connect your number through Meta Embedded Signup, and keep the WhatsApp Business app running the whole time.
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